| Effective November 1, 2004
Travelex International, Inc. is a licensee of the TRUSTe
Privacy Program. TRUSTe is an independent, non-profit
organization whose mission is to enable individuals and
organizations to establish trusting relationships based
on respect for personal identity and information by promoting
the use of fair information practices. This privacy statement
covers the site www.excapes.com. Because this Web site
wants to demonstrate its commitment to our users’ privacy,
it has agreed to disclose its information practices and
have its privacy practices reviewed for compliance by
TRUSTe. By displaying the TRUSTe trustmark, Travelex
International, Inc. has agreed to notify users of: |
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1. What personally identifiable information Travelex
International, Inc. collects.
2. What personally identifiable information third parties
collect through the Web site.
3. What organization collects the information.
4. How Travelex International, Inc. uses the information.
5. With whom Travelex International, Inc. may share user
information.
6. What choices are available to users regarding collection,
use and distribution of the information.
7. What measures Travelex International, Inc. takes to
protect the information under its control.
8. How users can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement,
you should first contact Greg Pearson, by phone at 847-519-4821.
If you do not receive acknowledgment of your inquiry,
or if your inquiry is not satisfactorily addressed, you
should then contact TRUSTe through the TRUSTe Watchdog
Dispute Resolution Process (http://www.truste.org/consumers/watchdog_complaint.php).
TRUSTe will serve as a liaison with the Web site to resolve
your concerns.
Information Collection and Use
Information Collection
Travelex International, Inc. is the sole owner of the
information collected on www.excapes.com and/or corporate.excapes.com.
Travelex International, Inc. collects information from
our users at several different points on our Web site.
Registration
In order to use this Web site, a user must first complete
the registration form. During registration a user is
required to give contact information (such as name and
email address) and unique identifiers (such as, username
and password). We use this information to contact the
user about services on our site for which he has expressed
interest. It is optional for the user to provide demographic
information (such as income level and gender), but encouraged
where applicable to so we can provide a more personalized
experience on our site.
Order
We request information from the user on our order form.
A user must provide contact information (such as name,
email, and shipping address) and financial information
(such as credit card number, expiration date). This information
is used for billing purposes and to fill customer’s
orders. If we have trouble processing an order, the information
is used to contact the user.
Information Use
Any information collected via order form will be used
to provide travel planning & booking services through
live chat, email, and phone. Information collected will
only be shared with third party travel service providers
specified in the user’s order. Travel preference
information collected via "My account" is used
to personalize future travel experiences as well as to
determine the effectiveness of our services and customer
support. Information we collect will never be sold.
We use other third parties to provide travel search and
booking services on our site. When
you sign up for our affiliate travel booking services
such as Sabre, Get There, Sandals, Beaches, Super Clubs,
Apple Vacations, Site 59, World Choice Travel, and Viator,
we will share information required by the third party
travel service necessary for the third party to provide
that service.
These third parties are prohibited from using your personally
identifiable information for any other purpose.
Profile
We store information that we collect through cookies,
log files, and/or third parties to create a profile of
our users. A profile is stored information that we keep
on individual users that details their travel preferences.
Consequently, collected information is tied to the users
personally identifiable information to provide offers
and improve the content of the site for the user. This
profile is used to tailor a user’s visit to our
website, and to direct pertinent marketing promotions
to them. We do not share your profile with other third
parties.
Cookies
A cookie is a piece of data stored on the user’s
computer tied to information about the user. For session
ID cookies, once users close the browser, the cookie
simply terminates. A persistent cookie is a small text
file stored on the user’s hard drive for an extended
period of time. Persistent cookies can be removed by
following Internet browser help file directions. We use
session ID and persistent cookies.
By setting a cookie on our site, users would not have
to log in a password more than once, thereby saving time
while on our site. If users reject the cookie, they may
still use our site. The only drawback to this is that
the user will be limited in some areas of our site. For
example, the user will not be able to use our travel
planning online order form. Persistent cookies enable
us to track and target the interests of our users to
enhance the experience on our site. The cookies that
we use are not tied to any user’s personal identification
information. See the “Profile” section.
This privacy statement covers the use of cookies by www.excapes.com
only and does not cover the use of cookies by any third
parties. Some of our business partners (e.g. tracking
service) use cookies on our site. We have no access to
or control over these cookies.
Log Files
Like most standard Web site servers we use log files.
This includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of
clicks to analyze trends, administer the site, track
user’s movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses,
etc. are not linked to personally identifiable information.
We use a tracking utility from WebSideStory called Hitbox
that uses log files to analyze user movement. See the
Profile section above.
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password
and username. Established members will occasionally receive
information on products, services, special deals, and
a newsletter. Out of respect for the privacy of our users
we present the option to not receive these types of communications.
Please see the Choice and Opt-out sections.
E-Newsletter
If a user wishes to subscribe to our newsletter, we ask
for contact information such as name and email address.
Out of respect for our users privacy we provide a verified
opt-in as well as a way to opt-out of these communications.
Please see the Choice and Opt-out sections. We do not
send direct mail from information stored on our website.
Service Announcements
On rare occasions it is necessary to send out a strictly
service related announcement. For instance, if our service
is temporarily suspended for maintenance we might send
users an email. Generally, users may not opt-out of these
communications, though they can deactivate their account.
However, these communications are not promotional in
nature. Users may opt-out of these communications. Please
see our Choice and Opt-out section.
Customer Service
We communicate with users on a regular basis to provide
requested services and in regards to issues relating
to their account we reply via live chat, email, or phone,
in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy,
we may need to disclose personal information when required
by law wherein we have a good-faith belief that such
action is necessary to comply with a current judicial
proceeding, a court order or legal process served on
our Web site.
Aggregate Information (non-personally identifiable)
We do not share aggregated demographic information with
our partners and advertisers.
These are the instances in which we will share users’ personal
information:
Third Party Intermediaries
We use an outside credit card processing company to bill
users for goods and services. These companies do not
retain, share, store or use personally identifiable information
for any secondary purposes.
Business Transitions
In the event Travelex International, Inc. goes through
a business transition, such as a merger, being acquired
by another company or selling a portion of its assets
users’ personal information will, in most instances,
be part of the assets transferred. Users will be notified
via email & prominent notice on our Web site for
30 days prior to a change of ownership or control of
their personal information. If as a result of the business
transition, the users’ personally identifiable
information will be used in a manner different from that
stated at the time of collection they will be given choice
consistent with our notification of changes section.
Choice/Opt-out
Our users are given the opportunity to ‘”opt-out” of
having their information used for purposes not directly
related to our site at the point where we ask for information.
For example, our registration form has an “opt-out” mechanism
so users who buy a product/service from us, but don’t
want any marketing material, can keep their email address
off of our lists.
We provide a verified opt-in at the time of newsletter
sign up. Users who no longer wish to receive our newsletter
and promotional communications may opt-out of receiving
these communications by clicking the unsubscribe link
in the email, by emailing us at info@excapes.com, or
by calling 800-882-0499.
Users of our site are always notified when their information
is being collected by any outside parties. We do this
so our users can make an informed choice as to whether
or not they should proceed with services that require
an outside party.
Links
This Web site contains links to other sites. Please be
aware that we, Travelex International, Inc., are not
responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every
website that collects personally identifiable information.
This privacy statement applies solely to information
collected by this website. Some of the linked websites
on our Excapes.com are affiliate or co-branded websites.
Some are framed, masked or white-labeled and while they
have the same look and feel of Excapes.com, they are
separate sites are not included under the Excapes.com
Privacy Policy. Each third party website collects personal
information provided in those areas separately.
Surveys & Contests
From time-to-time our site requests information from
users via surveys or contests. Participation in these
surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this
information. The requested information typically includes
contact information (such as name and shipping address),
and demographic information (such as zip code). Contact
information will be used to notify the winners and award
prizes. Survey information will be used to provide a
more personalized travel experience and for purposes
of monitoring or improving the use and satisfaction of
this site. Users’ personally identifiable information
is not shared with third parties unless we give prior
notice and choice. Though we may use an intermediary
to conduct these surveys or contests, they may not use
users’ personally identifiable information for
any secondary purposes.
Tell-A-Friend
If a user elects to use our referral service for informing
a friend about our site, we ask them for the friend’s
name and email address. The Tell-A-Friend link opens
an e-mail browser for you to send an e-mail to a friend.
No data is collected nor stored by the website. Travelex
International, Inc. will automatically send the friend
a one-time email inviting them to visit the site. Travelex
International, Inc. does not store this information.
The friend may contact Travelex International, Inc. at
info@excapes.com to request the removal of any information
from our database.
Security
This website takes every precaution to protect our users’ information.
When users submit sensitive information via the website,
their information is protected both online and off-line.
When our registration/order form asks users to enter
sensitive information (such as credit card number), that
information is encrypted and is protected with the best
encryption software in the industry – 128-bit SSL – provided
by VeriSign, Inc. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers
such as Microsoft Internet Explorer, Netscape Navigator,
and Safari becomes locked, as opposed to un-locked, or
open, when users are just ‘surfing’. To learn
more about SSL, follow this link www.verisign.net.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect
user-information off-line. All of our users’ information,
not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the
information to perform a specific job (for example, our
billing clerk or a customer service representative) are
granted access to personally identifiable information.
Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must
re-enter their password to re-gain access to user information.
Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well
as any time new policies are added, our employees are
notified and/or reminded about the importance we place
on privacy, and what they can do to ensure our users’ information
is protected. Finally, the servers that store personally
identifiable information are in a secure environment,
hosted with DellHost by Dell.
If users have any questions about the security at our
Web site, users can send an email to info@excapes.com
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information
changes (such as zip code, phone, email or postal address),
or if a user no longer desires our service, we provide
a way to correct, update or delete/deactivate users’ personally
identifiable information. This can be done at the Customer
Profile or by emailing our Customer Support at support@excapes.com
or by calling 800-882-0499.
Notification of Changes
If we decide to change our privacy policy, we will post
those changes to this privacy statement, the homepage,
and other places we deem appropriate so our users are
always aware of what information we collect, how we use
it, and under what circumstances, if any, we disclose
it. We will use information in accordance with the privacy
policy under which the information was collected. In
addition, if we make any material changes in our privacy
practices that do not affect user information already
stored in our database, we will post a prominent notice
on our Web site notifying users of the change. In some
cases where we post a notice we will also email users,
who have opted to receive communications from us, notifying
them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions regarding
our privacy policy, please contact us at:
Gregory E. Pearson – Vice President
Excapes.com by Travelex International
2500 West Higgins Road - Suite 1065
Hoffman Estates, IL 60195
Phone – 847-519-4821
Email – gregp@excapes.com
www.excapes.com
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